Return, Replacement & Refund Policy
At Krishibasket (DEEPAK KUMAR AND COMPANY), customer satisfaction is our priority. To ensure a smooth and transparent experience, please review the following policy carefully before requesting a return, replacement, or refund.
1. Reporting a Return or Replacement
All return or replacement requests must be reported within 48 hours of delivery. Requests made after this period may not be accepted.
2. Mandatory Unboxing Video
For complaints related to damage, defects, or missing items, customers must provide a clear unboxing video as proof. Requests without valid proof may not be eligible for resolution.
3. Eligibility Conditions
A product will be eligible for return or replacement only if:
It has not been damaged after delivery while in the customer’s possession.
It matches the product originally shipped and has not been tampered with.
It is returned in its original condition with all items included, such as:
Manufacturer/brand box
MRP tag
Manuals
Warranty cards
Accessories
Replacement orders will be processed only after confirmation that the returned product has been handed over to the courier or delivery partner. Customers are encouraged to share the handover receipt or proof to speed up the process.
4. Damaged or Defective Products
If you receive a damaged or defective product, you must report it within 48 hours of delivery. Our team will review the complaint and verify the issue before approving any return, replacement, or refund.
5. Product Not Matching Description
If the product received is significantly different from what was described on the website, please notify customer support within 24 hours of delivery. After investigation, a suitable resolution will be provided.
6. Non-Eligible Return Cases
Returns will not be accepted for customer selection errors such as:
Ordering the wrong product
Choosing the wrong model or variant
Selecting the wrong size or color
If a customer still wishes to return such items, forward and return shipping charges will be deducted from the refund amount.
7. Machines & Equipment Policy
Products must be installed and used strictly according to the instructions provided in the user manual.
Damage caused by improper installation or misuse will not be eligible for return or replacement.
For technical issues, we may arrange a technician visit. Final resolution will depend on the technician’s report.
8. Abuse of Policy
Customers who repeatedly return, cancel, or refuse orders may have their accounts restricted, suspended, or terminated at our discretion.
9. Seeds Disclaimer
Seed germination depends on environmental factors such as soil quality, climate, fertiliser use, and watering conditions. Therefore:
Germination and harvest cannot be guaranteed.
Seeds are not eligible for refund or replacement.
10. Live Plants Disclaimer
Live plants are affected by environmental conditions including temperature, humidity, soil, and water quality. Due to factors beyond our control:
No warranty is provided for live plants.
Live plants are not eligible for return or refund.
Refund Policy
1. Refund for Order Cancellation
Before Shipping:
If an order is cancelled before dispatch and payment was made online, a 3% payment gateway fee will be deducted. The remaining amount will be refunded within 7 working days.
After Shipping:
If the order has already been shipped, a deduction of 3% payment gateway fee plus forward and return shipping charges will apply. Refunds will be processed within 7 working days after approval.
2. Refund for Returned Products
Eligible Cases:
Returns for damaged, incorrect, missing, or non-functional products will be accepted after verification.
Refunds will be initiated only after the returned item is received and inspected.
Customers will be notified via email once the return is approved or rejected.
Approved Returns:
Refunds will be credited to the original payment method within 7–10 working days.
Customer-Initiated Returns:
If the return is due to personal preference or non-defective reasons, shipping charges (forward + return) will be deducted.
3. Late or Missing Refunds
If your refund has not been received:
Recheck your bank account.
Contact your card provider (processing delays may occur).
Contact your bank (posting delays are possible).
If you still have not received your refund, please contact customer support.
4. Refund Methods
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| Credit/Debit Card, Net Banking, UPI, Wallets | Original Payment Method | 3–7 Business Days |
| Cash on Delivery | Bank Transfer | 3–7 Business Days after account details are provided |
Important Notes
All return, replacement, and refund requests are subject to approval after verification.
We reserve the right to update or modify this policy at any time without prior notice.
Customers are advised to review this policy periodically for updates.
Need Help?
For any questions or assistance regarding returns, replacements, or refunds, please contact our customer support team.