Order Cancellation & Refund Policy

1. Order Cancellation Process

If you wish to cancel your order, you must contact our Customer Care team to submit a cancellation request. Please note that a cancellation request will only be considered valid once it has been reviewed and confirmed by our respective department.

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2. Cancellation Time Limit

Cancellation requests will be accepted only if the order has not been dispatched. Once the order has been shipped or is in transit, it cannot be cancelled.

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3. Refund Processing

If an order paid through online payment is successfully cancelled before dispatch, the refund will be processed within 7 working days from the date of confirmation. Refunds will be issued using the same payment method used for the original transaction unless otherwise stated.

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4. Charges & Deductions

Important: Applicable deductions may apply depending on the order status:

• Before Dispatch:
  A 3% payment gateway fee will be deducted from the total refund amount.

• After Dispatch (In Transit):
  A 3% payment gateway fee plus courier charges (forward and return shipping) will be deducted from the refund.

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Policy Summary

You May:

• Cancel your order before dispatch

• Contact customer care for cancellation requests

• Receive your refund within 7 working days after approval

• Obtain confirmation from our department

You May Not:

• Cancel orders after dispatch

• Avoid payment gateway fees (3%)

• Avoid courier charges once the product is shipped

• Consider a cancellation request valid without official confirmation

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Charges Breakdown

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Need Help?

For assistance with order cancellations or refunds, please contact our Customer Care Team. We will be happy to assist you.